BrasALPLA required scalability, so we needed to migrate from ERP, we looked for Delta, which helped us in resolving the tickets on time, but there was a lack of communication about the root cause of the problem and how to avoid recurrences.
With the start of Delta, I always prioritized that analyses take place to identify the problem at the root, avoiding rework. Analysts have a high level of knowledge, which makes it easier to understand the problem. In this way, in the first 3 months, we were able to reduce the number of daily calls by around 20%, allowing more time for critical analysis.
I would add that the challenge of migrating teams to support the Protheus ERP, especially considering the short technical transition time between the teams, was overcome through collective commitment. The combination of my knowledge about BrasALPLA’s business with the knowledge of ERP Protheus that the Delta team has was fundamental in overcoming this great challenge.
Marcelo FalcãoBrasAlpla